Case Study

Town of Hot Springs, NC Strengthens Community Preparedness with CodeRED

6 AUG 2026

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Building a Stronger Communication Strategy
Better Connected. Better Prepared.
Extreme weather impacts

When a Disaster Exposed a Communication Gap

When Hurricane Helene impacted western North Carolina, the Town of Hot Springs recognized it needed a more reliable way to communicate with residents during emergencies and everyday operations.

"After Hurricane Helene, we recognized the need for a reliable way to communicate with our community."
— Kevin Reese, Public Information Officer, Town of Hot Springs, NC

Without a dedicated emergency notification system, town leaders saw an opportunity to improve how they shared critical information before, during, and after future incidents.

Building a Stronger Communication Strategy

Hot Springs selected CodeRED by Crisis24 as its first emergency notification system, giving town officials a trusted platform to deliver emergency alerts, routine updates, and community planning communications from one centralized solution.

The implementation quickly gained traction throughout the community, with strong resident enrollment and positive feedback reinforcing the value of timely, reliable communication.

Better Connected. Better Prepared.

Today, CodeRED plays an important role in Hot Springs' preparedness strategy, helping town leaders keep residents informed while strengthening community resilience.

Building on that success, the town is now exploring opportunities to expand CodeRED's use across additional departments, creating an even more connected approach to community communication.

Learn how CodeRED by Crisis24 helps communities strengthen emergency communications, improve resident engagement, and build preparedness before the next emergency.

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